FAQs

1. How do I place an order at hoodiefly.store?

You can place an order directly on our website by selecting your favorite products and following the ordering instructions. Once you have completed the payment, you will receive an order confirmation email.

2. Can I change or cancel my order?

You can adjust or cancel your order within 24 hours of payment. Please contact us via email at [email protected] for assistance. After 24 hours, the order will be transferred to the processing department and cannot be changed.

3. How long does it take to process an order?

Orders are usually processed within 1-3 business days after payment is confirmed. You will receive a confirmation email with tracking information.

4. How long does it take to ship?

The estimated delivery time is 7-15 business days depending on the shipping location. Orders will be shipped on weekdays from Monday to Friday, excluding holidays.

5. How much is shipping?

Standard shipping is $6.99 for all orders.

6. How do I check the status of my order?

Once your order is processed, you will receive an email with tracking information. You can use this information to check the status of your order.

7. What if my order is lost or damaged?

If your order is lost or damaged, please contact us for assistance or contact the carrier to confirm the delivery status. For damaged orders, you must contact us within 3 days of receiving the item.

8. Contact us

Email: [email protected]

Working hours: 8am – 6pm / Monday to Friday (Saturday & Sunday off)